1. What areas do you service?

We proudly serve South Jersey and the surrounding areas. Depending on the project, remote support may also be available for software troubleshooting and other technical issues.

2. Do you offer on-site service?

Yes. We provide both on-site and remote support whenever possible. Many software issues can be resolved remotely, while hardware repairs and installations are typically performed at your home or business.

3. Do I need an appointment?

Appointments are recommended to ensure we can dedicate time to your issue. Contact us by phone, email, or through our website to schedule a convenient service time.

4. What types of computers do you work on?

We service most desktop and laptop computers, including Windows PCs. We also assist with networking equipment, printers, and many other technology-related devices.

5. My computer is running slow. Can you help?

Absolutely. Slow computers are one of the most common issues we see. We can diagnose the cause, remove unnecessary software or malware, upgrade hardware when appropriate, and optimize your system for better performance.

6. Can you help remove viruses or malware?

Yes. We can remove viruses, spyware, ransomware (when possible), and other malicious software. We'll also recommend security improvements to help prevent future infections.

7. Do you offer business IT support?

Yes. We provide IT support for small businesses, including computer maintenance, network management, cybersecurity, backups, user support, hardware installations, and technology consulting.

8. How much do your services cost?

Pricing depends on the type of service and the complexity of the issue. We provide clear estimates before beginning work, so you'll know what to expect with no hidden fees.

9. Can you recover deleted or lost files?

In many cases, yes. Successful data recovery depends on the cause of the data loss and whether the drive has been damaged or overwritten. Contact us as soon as possible to maximize the chances of recovery.

10. What forms of payment do you accept?

We accept several convenient payment methods. Payment details will be provided when your service is scheduled or completed.

11. How quickly can I get support?

Response times vary depending on availability and the urgency of the issue. We strive to respond to all inquiries as quickly as possible and offer priority scheduling for critical business issues.

12. Do you sell computers or just repair them?

We do both. Whether you need a new computer, upgrades for your current system, or professional repair services, we can help you choose the right solution for your needs.

Why should I choose Advanced Tech Pros?

With over 20 years of IT experience, we provide honest recommendations, dependable service, and practical technology solutions for both homes and businesses. Our goal is to solve your technology problems quickly while delivering friendly, professional service you can trust.

Can't find the answer you're looking for?
Visit our Self-Service Support Center for step-by-step guides on common computer issues, maintenance tips, and troubleshooting instructions. If you still need assistance, we're just a phone call or message away.